Support

Need a hand, crew?

Quick answers below. Still stuck? Email support@heistbuddy.com and we’ll get back to you.

How do I install Heist Buddy on my phone?

Open app.heistbuddy.com. On iPhone, tap Share in Safari, then Add to Home Screen. On Android, tap the Chrome menu (⋮), then Install app or Add to Home screen. It then opens full screen like a regular app and works offline for saved stuff.

How does it work next to my console?

Heist Buddy runs on your phone or tablet while you play on your console or PC. It doesn’t connect to the game or your console. You keep your checklist, map pins and heist plan up on the second screen and glance at it between moves.

How do I restore my Pro license key?

Your key is in the receipt email you got after buying Pro. Open Heist Buddy, go to the Pro unlock screen, and paste the key. Bought in the iOS app? Use Restore Purchases in Settings. Can’t find the email? Write to us from the email you used at checkout and we’ll resend it.

How many scans do I get?

Free gives you 3 Scan a Spot scans a day, and the count resets daily. Pro gives you unlimited scans. Your images are only used to find the spot and aren’t stored.

Can I get a refund?

Web purchases go through Stripe: email us with your order email and we’ll handle it, and approved refunds go back to your original payment method via Stripe. Purchases made in the iOS app are handled by Apple, so request a refund at reportaproblem.apple.com.

Why is my data gone?

Heist Buddy v1 saves everything on your device only, with no account. Clearing browser data or deleting the app erases it.

How do I report a bug?

Email support@heistbuddy.com with what happened, your device and browser (or iOS version), and a screenshot if you can. We read every one.

Email support Privacy policy

support@heistbuddy.com · Steamline Labs LLC